Opportunities

About the Job

Qualification: B.Sc

Experience: 2-4 Years

Preferred Industries: Any

Age: 32 Years

No. of vacancies: 1

>Male preferred

Key Requirments

• 1. Technical Support:
  Provide first-line support for software, hardware, and system-related issues.
  Troubleshoot and resolve technical issues via email, phone, or in-person.
  Escalate unresolved issues to higher-level support teams when necessary.
• 2. System Monitoring and Maintenance:
  Monitor system performance and respond to alerts or potential problems in Tally or relevant EPR.
  Perform regular system updates, patches, and backups.
  Escalate unresolved issues to higher-level support teams when necessary.
  Provide first-line support for software, hardware, and system-related issues.
  Troubleshoot and resolve technical issues via email, phone, or in-person.
  Maintain and configure user accounts, permissions, and access controls.
• 3. Documentation and Reporting:
  Create and maintain comprehensive documentation for processes, solutions, and troubleshooting guides.
  Log and track issues using a ticketing system, ensuring timely resolution.
• 4. Customer Service:
  Communicate technical information to non-technical users in a clear and concise manner.
  Build and maintain strong relationships with users to understand them needs and enhance satisfaction.
• 5. Continuous Improvement:
  Identify recurring issues and recommend solutions or process improvements.
  Stay updated with emerging technologies and industry best practices.