Opportunities

About the Job

Person should be with Active Listener, Clear & Concise Communication, Relationship Building, Patience and can solve problems within given time.

Preferred Industries : Stationery, FMCG

Qualification : Graduation & Above

Experience : 1 – 3 Years

Age : 25 Years & Above

Gender : Open

Key Requirments

• Developing and implementing CRM strategies to increase customer engagement and loyalty.
• Managing and maintaining the company's CRM system, including data entry, data cleansing, and data segmentation.
• Analysing customer data and behaviour to identify trends, insights, and opportunities for improvement.
• Creating and executing targeted marketing campaigns and communications to increase customer retention and upsell opportunities.
• Collaborating with other departments, such as sales and marketing, to ensure the CRM system is aligned with business goals and objectives Ensuring the accuracy and completeness of customer data in the CRM system.
• Conducting customer surveys and gathering feedback to improve customer satisfaction and experience.
• Monitoring and analyzing customer interactions across various channels, such as email, social media, and chat bots.